Quick answer: eShop codes are emailed (as a PDF) within minutes of purchase. If yours hasn’t arrived, check your spam/junk folder, confirm the email address on your order, and look in your order history before contacting support.
The whole point of a digital eShop card is speed — your code lands in your inbox within minutes, with no shipping. If it's missing, it's almost always sitting somewhere easy to find. Work through these in order.
Automated order emails sometimes get filtered. Search your inbox for the order confirmation and check your spam, junk, and (in Gmail) Promotions folders before anything else.
A small typo in the email address at checkout sends the code to the wrong inbox. Double-check the address you used for the order — if it's wrong, contact us so we can resend to the correct one.
If you have an account with us, sign in and open your order history — your code or the PDF is often available there even if the email is delayed.
If you've checked all of the above and the code still hasn't turned up, reach out with your order number and we'll get your code to you. Delivery is normally near-instant, so we'll treat it as a priority.